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Troubleshooting

Q: How do I repair a missing sample library in MNDALA?

A: On the “Settings” tab of MNDALA you will find the option to relocate your Mntra sample libraries.

Q: There is no sound

  • Check your master volume. 

  • Ensure that your MIDI controller CCs have been properly learned by the app.

  • Ensure that your MIDI controller is recognized by the app and that you are able to trigger MIDI. If the app is receiving MIDI data, circles forming the keyboard graphic should fill when a note is being played.  

  • Try reloading your samples by selecting “Change Sample Folder” in the settings menu.

  • Try changing your sample folder location.  

  • If all else fails, re-download the app and samples, or send us an email and we will answer you as quickly as possible.

Q: Pops and clicks

A: ​All samples are carefully edited to eliminate any unwanted sounds. If you are experiencing pops and clicks, it is likely a technical issue related to your DAW or your computer’s processing abilities.

Sales

Q: Can I get a refund on my purchase?

A: Unfortunately all sales are final and non-refundable. If you are having an issue with one of our products please contact us at support@mntra.io

Q: Can I get an educational discount?

A: Yes! Please contact support@mntra.io for more information regarding educational discounts.

License

Q: Can I use the instrument on different computers?

A: Once you authorize your redemption key, you will be able to load your MNTRA instrument(s) on different computers. Be aware that each Sound Sculpture instrument and all associated samples bear a user-specific watermark that will exist on all copies of it.

The Instrument

Q: How do I use the instrument?

A: All of our instruments can be used in most major DAW with the exception of Pro Tools AAX format which we plan on releasing soon.

Q: Can I automate parameters?

A: All of our instruments offer full automation control over X, Y, and Z axes. You can set your MIDI CC for automation in the “Settings” tab of MNDALA.

Download

Q: How do I download the instrument?

A: Upon purchasing one of our instruments, you will get an email from Pulse with instructions for downloading the application and samples, and an email from us with instructions for downloading our engine, MNDALA.

Q: How do I re-download the instrument?

A: You can re-download any MNTRA instrument 3 times within a 2 week period. After 3 downloads and the 2 week period, you will need to contact customer support.

Q: How do I activate my instrument license?

A: Upon purchasing one of our instruments, you will get an email from Pulse with instructions on activating your instrument license.

Q: How do I update my instrument?

A: Updates to our instruments will be delivered to you automatically through Pulse.

General 

Q: What is MNDALA ?

A: MNDALA is our custom-built ultrasonic sampler engine plugin, allowing you to load the sample maps, presets, and interactive art from our sound sculptures and tweak them into whatever you want.

Q: Do I need Kontakt to use your instruments?

A: No, all of our instruments run on our proprietary engine, MNDALA, which will be included with the purchase of your first instrument.

Q: Are your instruments available for both Windows and Mac?

A: Yes all of our instruments are available for both Mac and Windows.

Can't find the answer to your question? Visit our Support Page and get in touch. If you're having trouble getting MNDALA up and running, check out our MNDALA Quickstart Guide.

FAQ